Pi Modules Technical Support Forum Policy and Technical Supp

Pi Modules Technical Support Forum Policy and Technical Support Guidelines

Pi Modules Technical Support Forum Policy and Technical Supp

Postby Pimaster » Tue Apr 21, 2015 12:26 pm

Pi Modules Technical Support Forum Policy and Technical Support Guidelines


1. This forum is an official technical support forum

This forum represents a user exchange, where users can get together and discuss the Pi Modules Technical Issues. It is an official http://www.pimodules.com technical support forum.

Please post bug reports to this forum expecting a response from Pi Modules. Bug reports should be also sent through the email to the support@pimodules.com for a guaranteed response.

Please prefer to report your technical problems to the forum than to support@pimodules.com in order to have the solutions wide available for Raspberry Pi® community.

If you sent an email to technical support and you are not getting a response then send your email again. We are a small company, usually overloaded with emails, so many times takes time to answer. Please write your matter on the message subject. This will help use to take a proper action faster if needed.


2. Before posting a question, look for the answer first

You will be surprised to know how often certain questions get asked over and over again. Before posting a question either search the forum for your question, or look at the FAQ if exist for certain product for your answer.

Post always to dedicated thread or forum to the product.

3. When asking for help, please give as much relevant information as you can.

Here is the kind of information that supporting you we will find useful:

- What model of our product do you have
- What firmware version do you have
- What battery do you have installed (if installed)
- What model of Raspberry Pi do you have
- What extra hardware do you have on top (if have) in case of the Raspberry Pi
- What other devices are connected to the system (USBs) (if have) in case of the Raspberry Pi
- What PSU are you using (Rating Current/Voltages/Manufacturer or type)
- What application are you using with your device

Realize that people on this forum provide their help and expertise in their own free time (it is not valid for Pi Modules Support Team - we are doing it because it is our obligation), so please help them to help you.

4. When posting source code, please use the Code feature of the message board. 

Due to the way HTML formats characters, especially new lines and blank spaces, posting source code on a web page can look ugly. To post source code that retains it's proper format please use the Code feature of the message board system. You will see the Code feature as an option button above the text field where you enter your message.

Here is an example of the Code feature:
Code: Select all
void main(void) {
  int i; 
  do { 
     i--; 
  } while (i); 
}


5. Stay on topic

This forum's sole purpose is to help people with Pi Modules products. Also, generally any discussion about Raspberry Pi, firmware, software designing and electronic components in embedded systems is considered on topic.

6. No vulgarity

Please keep the conversation civil and respectful.

7. No spamming or solicitation

No spamming or solicitation of your services and products [spam]. Likewise, no spamming or solicitation of employees looking for employers or people searching for products.
Please do not advertise or dis-advertise any product including also Pi Modules products on this forum. This is a pure technical support forum and only that.
Please not use this forum for your delayed orders search, verifying of orders tracking number etc. This forum is not found and lost platform.
If you have problem with delivery time, missing parts, late response, try to email to us or phone to us in order to support you as best we can. Please do not send such requests to orders@pimodulescart.com. This email is ONLY for orders recording and is not monitored frequently. Please use the support@pimodules.com instead. Please Kindly notice that we are a small company hardly working to cover your needs, so some times (if requests of our products are high) we are late with delivery. We are the manufacturer of our products and always trying to do the best to cover your needs. However as the production cause various problems, please be patient and understate that we are doing do the best possible for you especially if we are covering pre orders.


8. No pirating

No discussions or attempts to illegally acquire or distribute works (software, manuals, books, etc) that you are not legally allowed to acquire or distribute. This includes asking for or making available commercial software, or trying to distribute a copy-written book via a PDF.

This is not a request. Pirating is a crime.


9. Pi Modules retains the right to moderate the forum

Although we retain this right, we have rarely used it. To prevent moderation or deletion of your posts and user account follow above rules of this guideline.
Each new user posts are moderated for the first 10 posts in order to filter fraud users trying to spam on our forum.
Any post that is porn oriented or spam will be immediately deleted including the user account, and IP will be recorder (if needed blocked)
Any post that is not following the forum rules, will be deleted, however user account will stay active.
We spent so many working days to make this forum running again, and this time we will not allows again to destroy our support service by spammers. Thank you for understanding, we are doing that in order to support you better.

10. PiForum Platform

Our forums are powered by phpBB (hereinafter “they”, “them”, “their”, “phpBB software”, “www.phpbb.com”, “phpBB Group”, “phpBB Teams”) which is a bulletin board solution released under the “General Public License” (hereinafter “GPL”) and can be downloaded from http://www.phpbb.com. The phpBB software only facilitates internet based discussions, the phpBB Group are not responsible for what we allow and/or disallow as permissible content and/or conduct. For further information about phpBB, please see: https://www.phpbb.com/.
Warmest Regards
PiM
---
Designing with Mentor Graphics PADS - www.pads.com
Please read and follow the PiForum rules
http://www.forum.pimodules.com/viewtopic.php?f=13&t=196
---
Pimaster
Site Admin
 
Posts: 1597
Joined: Fri Sep 14, 2012 7:50 am

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